Order Journey & FAQ

4

5

6

4

5

6

7

How long until my order is ready?

It depends on two things — whether your items are in stock or special-order, and whether your cabinets are flatpacked or assembled:

• Flatpacked (in stock): 1–2 business days
• Assembled (in stock): 3–5 business days
• Special-order items: 2–4 weeks

If your order includes a special-order item, that timeline applies to the whole order.

How will I know when my order is ready?

We text the number on file, and your status updates in real time at tdcabinetry.com/order. Need us to notify a different number? Reach out to your sales rep.

What does each status in Order Lookup mean?

Why do I pick a delivery date before you build?

Assembled cabinets are built to hit your chosen date, so production can't start until you lock it in. Once your order is fully picked, we'll text you a link to choose your date.

How far do you deliver?

We deliver anywhere up to 250 miles round trip from our warehouse at 3120 W Thomas Rd, Phoenix, AZ.

What time will you arrive? Is there a delivery window?

Deliveries run Monday–Friday, anytime between 8:00 AM and 3:00 PM. Need a specific time? Let us know — we do our best to accommodate everyone.

Do I need to be home for delivery?

No. But please add any gate or lockbox codes and delivery instructions in the notes when you schedule, so our drivers have everything they need.

Can I change my delivery date after I've picked it?

Yes. Reach out to your sales rep or call us at 602-920-4005.

Where and when do I pick up?

3120 W Thomas Rd, Phoenix. Pickup hours are 8:00 AM–4:00 PM, Monday–Friday (no weekends). Please see the receptionist with your Sales Order # ready — not your Estimate #.

Can someone else pick up for me?

No problem at all. Just make sure they have the Sales Order # so there are no delays at pickup.

Flatpacked vs. assembled — what's the difference?

Flatpacked cabinets come with all the parts in the box and ship ready to go as soon as they're picked — no assembly step. Assembled cabinets are built by us before pickup or delivery, and only go on the build schedule once every piece is picked and (for delivery orders) a delivery date has been chosen.

Can I order just the cabinet doors and drawer fronts?

We don't sell doors or drawer fronts on their own — but we can get you there through our flatpacked option. Before a cabinet is assembled, we can pull out just the doors and drawer fronts for you. They come in our standard cabinet sizes, so if that fits what you need, it's a great way to do it. Send your rep a list of your cabinet sizes and a few photos and they'll get your quote started.

Does one special-order item hold up my whole order?

Your order moves forward once every item is picked, including special-order pieces. That's why a single special-order item can drive the overall timeline.

My status still hasn't moved to assembly. What's going on?

Usually one of two things:

• You're a delivery order and haven't chosen your delivery date yet — check for our text with the scheduling link.
• One or more items are out of stock. Order Lookup now shows exactly which cabinets are out of stock or missing and holding your order from 100% complete, and your rep will reach out with options (like size changes) to get you moving.

I have out-of-stock items. How long until they're in?

Although we do our best to keep the most popular sizes and colors in stock, an item is occasionally out momentarily. When that happens, out-of-stock items typically arrive within a few days to about two weeks — and you can watch them clear in real time on Order Lookup. Your rep will keep you posted on estimated arrivals.

I ordered glass doors. Why didn't they come with the rest of my order?

We partner with a local company that cuts the doors and inserts the glass — true experts at it. That step can add 1–2 weeks. We'll still provide your cabinet boxes up front so you can complete your install while you wait for the glass doors.

Can I switch between pickup and delivery after ordering?

Yes. Reach out to your rep and they'll walk you through your options.

Can I see warranty or missing-item status on Order Lookup?

Yes — this is live on Order Lookup. If a door is warped or an item is warrantied during assembly, you'll see it flagged right away. If your order is picked up or delivered while a warranty item is still pending, Order Lookup keeps showing that pending status — and once the final warranty item is resolved, your order shows fully complete. You'll also see any out-of-stock or missing items there in real time.

What if something's missing at handoff?

Our warehouse team checks every piece at pickup and delivery, and we ask that you inspect your cabinets before you sign off. If something is missing at handoff, our team notates it on your order — you'll see it on Order Lookup — and our fulfillment team resolves the missing items as quickly as possible.

I opened a box and the door is visibly warped. What now?

Notify your rep immediately so we can start the warranty process — it'll show as a pending warranty on your Order Lookup. We'll need to see the door in person for approval. Please note: warranty doors can take up to 2 weeks to get back to you.

What does your 1-year warranty cover?

The warranty covers defects in material and workmanship, and any failure to conform to the specifications and functionality described by the Company. It does not cover:

• Normal wear and tear, or damage from misuse, improper installation, modifications, or other non-standard use.
• Natural variations in wood grain and color — these are inherent characteristics of stained cabinets, not defects.
• Improper handling, storage, or transportation; exposure to extreme temperature, humidity, or moisture; and natural disasters.